DUBBO RSL MEMORIAL
CLUB
RESPONSIBLE SERVICE OF
ALCOHOL HOUSE POLICY
This establishment has a policy
to serve patrons in a responsible, friendly and professional manner. Our
staff are on hand to assist patrons in their decision to drink in moderation
and where appropriate avoid the dilemmas of combining drinking and driving.
Staff will not serve alcohol to any person under the age of 18 years nor any
patron to the point of intoxication at any time.
The Management wishes to encourage patrons to inquire about and our staff to
promote our extensive range of the following:
• low and non-alcoholic beverages
• food available at all times
• tea & coffee
• safe transport program
RESPONSIBLE SERVICE OF
ALCOHOL
MISSION STATEMENT
All of us involved in the
service, sale and promotion of alcohol will use our eyes, ears and good
judgement to ensure the comfort and safety of all patrons by the application
of conduct and procedures to restrict the entry of minors to restricted
areas, intoxicated people to the premises and to safely serve, sell and
promote alcohol and food to avoid any person on the premises from becoming
intoxicated in line with harm minimisation provisions.
POLICY STATEMENT
In accordance with the State Liquor Act of NSW and the Registered Club Act,
Management and staff of the Dubbo RSL Club Resort will ensure Responsible
Service of Alcohol at all times.
Any person who is believed to be intoxicated by alcohol, drugs or misuse of
medication, will not be allowed to enter the premises, or if on the premises
will be required to leave.
Procedures and standards will be followed to ensure the safety, comfort and
well being of all persons on the premises to ensure the highest standard of
customer service possible.
This policy was reviewed and amended by Management on 17 November 2004
RESPONSIBLE
SERVING OF ALCOHOL
In accordance with the State
Liquor Act of NSW and the Registered Club Act, Management and Staff of The
Dubbo RSL Memorial Club will ensure the responsible service of alcohol at
all times.
The Dubbo RSL Memorial Club has a policy to serve patrons in a responsible,
friendly and professional manner. The Staff are on hand to assist patrons in
their decision to drink in moderation and where appropriate, avoid the
dilemmas of combining drinking and driving.
Through this policy, a framework and strategies have been formed, addressing
the following issues.
a) HOUSE POLICY
provides the framework for the Responsible Serving of Alcohol.
b) TRAINING OF STAFF
so that they may implement and promote the house policy.
c) EDUCATION OF PATRONS
so they can understand the implication of and abide by the Responsible
Serving of Alcohol.
d) SAFE TRANSPORT OPTIONS
courtesy bus for patrons & a dedicated, free phone direct to a taxi service
e) Strategies for the ELIMINATION OF UNDER-AGE DRINKING.
The DUBBO RSL CLUB WILL EFFECT these five STRATEGIES BY:
• Implementation, monitoring and modification of the Club’s House Policy, on
an on-going basis.
• Preventing under-age drinking by insisting on valid and recognised
identification on entry and at any time upon request.
• Preventing intoxication by recognising the signs of such. The Club will
deny entry or service to anyone who is already intoxicated. Furthermore the
Club will deny service to any person that staff may suspect will supply
alcohol to a person who is or may become intoxicated.
• Managing intoxicated, anti-social or disruptive patrons by discouraging
them from becoming involved in activities which can harm themselves or
others and/or by safe removal from the premises.
• Providing and supporting safe transportation options.
• Promotion, sale and service of low and non-alcoholic beverages and food at
all times when any alcohol is available for purchase on the Club premises.
It is the responsibility of every staff member at Dubbo RSL Club Resort to
ensure that we are not breaking the law by allowing under age drinking or
intoxication on our premises.
The only proof of age identification the Club will accept are:
• Photo Drivers Licence
• Proof of Age Card
• Passport
• Photo Birth Card
Door Staff: It is your direct responsibility to refuse the entry of
intoxicated persons. If you have concerns please refer the matter to a Duty
Manager.
It is your responsibility to ensure that all patrons entering the Club are
over 18 years of age unless they are accompanied by a responsible adult.
Bar Staff: It your direct responsibility to check the age of all persons
that you believe may be under age when they are ordering drinks in a
restricted bar area. You must report any incident of an underage person
being in a restricted area to the Duty Manager or Supervisor immediately.
Don't assume that because they got past the door they must be over age. If
in doubt check I.D.
It is your direct responsibility to ensure you do not serve alcohol to any
patron to the point of intoxication. You must not serve any patron that may
be intoxicated or any patron whom you suspect may supply the alcohol to
another person to the point of intoxication. You must report any refusal of
service to the Duty Manager or Supervisor immediately.
All Staff: Your role is one of surveillance. Report any suspicious persons
or incidents to your Supervisor or Manager.
The following procedures are to be adopted by all Bar Stewards in regard to
the responsible serving of alcohol:
• Bar Stewards must avail themselves of the training and literature given to
them by management, (Principles of Responsible Serving of Alcohol) and be
aware of the signs of intoxication.
• If a Member or Guest, in your opinion, falls into the category under the
signs of intoxication, contact the Duty Manager immediately and briefly
explain the situation. Do not serve the patron until the matter is resolved
in conjunction with the Duty Manager.
• If you are in doubt in regard to the age of a person in a restricted area
of the Club, ask for the following identification details:-
a) Photo Drivers Licence
b) Passport
c) RTS Issued Proof of Age Card
d) Photo Birth Card
The four forms of identification listed above are the only forms of
identification recognised and accepted by the Club and the law as proof of
age identification.
• If one of the above forms of identification cannot be furnished, DO NOT
serve the patron any beverage, call the Duty Manager immediately and briefly
explain the situation.
• In the event of an intoxicated person requesting an alcoholic drink at
your bar, excuse yourself from service and contact the Duty Manager
immediately, briefly explaining the situation.
• Whilst you are cleaning ashtrays, picking up glasses or general cleaning,
be mindful of what is being said and happening around you. If you notice or
hear Patrons arguing, swearing or getting a little loud, contact the Duty
Manager immediately and advise the situation.
• Bar Stewards have the right to refuse service to a Patron who is in a
clear state of intoxication. However on all occasions you must inform a Duty
Manager of your decision and to organise safe removal of the patron from the
premises.
It is in the best interest of all staff to abide by the policy and
procedures put in place by the Club to help educate Patrons so that they
understand the Laws pertaining to the Responsible Serving of Alcohol.
REMEMBER:
Any person who is caught serving or supplying liquor to an intoxicated
person or a minor on Registered Club premises is guilty of an offence, with
the MAXIMUM PENALTY BEING $5500 or as the penalty may apply.
The Club takes this issue very seriously and any person not complying with
this policy or procedures will face disciplinary action, the result of which
may be termination of your employment.
SIGNS OF INTOXICATION may include one or all of the following:
• Dizziness
• Slurred Speech
• Poor Coordination
• Slower Reactions
• Blurred Vision
• Flushing
• Loss of Inhibitions
• Aggression
• Unconsciousness
This policy was reviewed and amended by Management on 17 November 2004
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